Refund Policy

At LifeBox Luxe, we carefully inspect and pack every piece of jewellery before dispatch to ensure it reaches you in perfect condition.

If you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of receiving your order.

To help us process your request, please provide:

* Your order number

* Clear photos/videos of the issue

* An uncut opening video of the parcel/package showing the item being unpacked

An opening video is mandatory for all damage or missing item claims. Claims without an uncut opening video may not be eligible for a refund or replacement.

Once your claim is reviewed and approved, we will offer a suitable resolution, which may include a replacement or refund.

Refund Exclusions

Refunds are not available for:

* Change of mind

* Incorrect selection of product

* Minor colour variations due to lighting, photography, or screen settings

* Normal wear and tear caused by incorrect care or handling

We encourage you to carefully review product details and contact us before purchase if you need any assistance.